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Our Return Policy

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We stand by our products 100%.  We will gladly accept your returns for "stocked" products (we cannot accept returns of "custom non-stocked" items as long as you follow the instructions below:


Please obtain tracking number(s) from your shipper (FedEx and UPS provide one with all shipments; with USPS, you must pay for the Delivery Confirmation service to obtain a tracking number).  Once you have your tracking numbers, respond to your support ticket and include both the Return Authorization (RA) number AND the shipping tracking number.

Once we receive your return, if the above conditions are met, we will refund the purchasing credit card the purchase price plus appropriate taxes paid.  We cannot refund shipping costs unless the return is a result of an error we made shipping you an incorrect product.


We currently do not support item exchanges.  If you need to exchange an item, please follow the process above for obtaining a refund and place a new order for the replacement item you need.