Our Return Policy

We stand by our products 100%.  We will gladly accept your returns for "stocked" products (we cannot accept returns of "custom non-stocked" items; please follow the instructions below:

  • create ticket for a Return Authorization (RA) number within 30 days of receipt of your item.

  • The item(s) have not been used, cut or damaged; must be in new, resalable condition. The item(s) must be returned with original packaging.

  • The item(s) are returned to Radiant GUARD within 30 days of obtaining a Return Authorization (RA) number from Radiant GUARD.

  • The item(s) are shipped back to Radiant GUARD using an appropriate shipping box.

  • The Return Authorization (RA) number is clearly identified on the outside of the package.

Once you contact us for the Return Authorization (RA) number, we will email you back with the Return Authorization (RA) number and the Return Address to which to return your items.

Please provide us the tracking number from your shipper (FedEx and UPS provide one with all shipments; with USPS, you must pay for the Delivery Confirmation service to obtain a tracking number).  Once you have your tracking numbers, email us and include both the Return Authorization (RA) number AND the shipping tracking number.

Once we receive your return, if the above conditions are met, we will refund the purchasing credit card the purchase price plus appropriate taxes paid.  We cannot refund shipping costs unless the return is a result of an error we made shipping you an incorrect product.

Exchanges

We currently do not support item exchanges.  If you need to exchange an item, please follow the process above for obtaining a refund and place a new order for the replacement item you need.