Our Return Policy
We stand by our products 100%. We will gladly accept your returns
for "stocked" products (we cannot accept returns of "custom non-stocked"
items as long as you follow the instructions below:
Please contact us for a Return Authorization (RA) Number
by creating a Support Ticket by clicking the Support tab located on the right hand side of our website.
The item(s) must not been used, cut or damaged;
must be in new, resalable condition. The item(s) must be returned with
The item(s) must be returned to Radiant GUARD
within 30 days of obtaining a Return Authorization (RA) number from Radiant
The Return Authorization (RA) number must
clearly identified on the outside of the package.
Once you contact us for the Return Authorization (RA) number, we will
email you back with the Return Authorization (RA) number and the Return
Address to which to return your items.
Please obtain tracking number(s) from your shipper (FedEx and UPS provide one with all shipments;
with USPS, you must pay for the Delivery Confirmation service to obtain a
tracking number). Once you have your tracking numbers, respond to your
support ticket and include both the Return Authorization (RA) number AND the shipping
Once we receive your return,
if the above conditions are met, we will refund the purchasing credit card the
purchase price plus appropriate taxes paid. We cannot refund shipping costs unless the
return is a result of an error we made shipping you an incorrect product.
We currently do not
support item exchanges. If you need to exchange an item, please follow
the process above for obtaining a refund and place a new order for the replacement
item you need.